Susan Dray
How many times have you been on a website or bought a digital product and been confused about what to do or where to go next?
Or maybe you've been trying to log in to your account and keep getting error messages, or perhaps the checkout experience is an ordeal?
Well, that is all about user experience (UX)
Remember the times you have used super simple checkouts - think Amazon and their one-click buy feature or the ease of the mobile apps you use. These incredible experiences make you want to return.
As a copywriter, I help you make an initial sale, but when you utilise my UX writing skills, I make sure your customers love their time on your website, online course, membership area or app and come back time and time again.
So, if you want to turn your clients into raving fans and give them the best experience whilst using your website, app, online course or other digital content, my UX writing service is exactly what you need.
The user experience package includes (as a minimum):
- customer interviews and surveys to really understand their experience
- full optimisation of the customer journey
Prices from £450
All that's left to do is take that first step to creating a UX your customer will never forget...
Please reach me at emma@copywriterforcoaches.co.uk if you cannot find an answer to your question.
The short answer is that it depends. UX writers help give clients and customers the best experience possible of your digital product. It's not about selling, informing, educating or convincing; it is purely about optimising the customer's journey to ensure they have the best time whilst using your website, app or online course.
I'll work closely with you to fully understand your customer journey and every touchpoint they have with your website, app, online course or membership area. I can even interview some of your current customers to understand how they currently feel about their experience. I will then work through, methodically making improvements where possible. This could be minor changes to button text, clearer error messages or longer copy changes that better explains how to do something.
This is dependent on my orders at the time and how much work is required however I will always discuss this with you honestly before you make any purchasing decisions and if you do require the work completed in a rush, you could take advantage of my VIP Days.